Axel and you
The Axel Hotels Loyalty Club.
'Axel and you' isn't just any loyalty programme. This is the Axel Hotels loyalty programme, where the little details keep the fire of our relationship burning.
Everything begins with a curious glance, then a relationship begins, and then... then devotion.
-
Curious
Is it your first time?
Our first level welcomes you. -
Lover
Do we already know each other?
Get ready to be overcome by gifts. -
Devoted
Do you love Axel? Are we your go-to?
We'll look after you better than ever before.
Are you loyal?
Register and get your
first 500 points.
Access your
Axel & you account.
Your loyalty counts
Discover our benefits
| Discover our benefits | Curious | Lover | Devoted |
|---|---|---|---|
| 500 welcome points |
|
|
|
| Welcome bottle of water |
|
|
|
| Daily bottle of water |
|
|
|
| Most complete amenities kit |
|
|
|
| Redeem points for services |
|
|
|
| Birthday surprise |
|
|
|
| Massages and treatments 1 |
5% discount
|
10% discount
|
10% discount
|
| Massage for 2 people 1 |
|
|
30 min.
|
| Restaurants and gastronomy 2 |
|
15% discount
|
15% discount
|
| Skybar welcome cocktail 3 |
|
Per person
|
|
| Breakfast for 2 people 1 |
|
First night
|
Full stay
|
| 50% discount on resort fee |
|
Axel Beach Miami
|
Axel Beach Miami
|
| Share your category |
|
During the stay
|
During the stay
|
| Room upgrade 4 |
|
1 category
|
2 categories
|
| Coupon for next booking 4 |
|
15% discount
|
15% discount
|
| Early check-in and late check-out 4 |
|
Priority
|
Priority
|
| Bathrobe and slippers |
|
|
|
| Status extension: 1 year extra |
|
|
Valid for 4 years
|
| 2,000 additional points |
|
|
With 90,000 points
|
| Increase status of another member |
|
|
Level 2
|
| Priority guest list companion at Axel events |
|
|
48 hour notification
|
|
Welcome bottle in the room Cava / Prosecco / White wine / Red wine |
|
|
|
* Benefits for all our destinations except Telégrafo Axel Hotel La Habana.
1. Not available at Berlin or Axel Beach Miami hotels.
2. Room service not available.
3. Welcome cocktail not available at Axel Hotel San Sebastián or Berlin hotels.
4. Subject to availability.
Let's start our love story
How does it work?
What is Axel and you?
This is the Axel Hotels loyalty programme, where the little details keep the fire of our relationship burning.
Who can register?
Our hotels are for adults. Anyone over the age of 18 can sign up to “Axel and you”.
How do I register?
Here you can enter your data, and you will automatically receive an email with your password.
Which Axel Hotels participate?
All hotels in the chain except Telégrafo Axel Hotel La Habana participate.
How many levels are there?
As in all love stories, “Axel and you” has 3 levels:
Are you a first timer? Our Curious level welcomes you.
Do you already know us? At our Lover level, get ready to be overcome by surprises.
Do you love Axel? Are we your go-to? At our Devoted level, we'll look after you like never before.
How are points accumulated?
Whenever you book your stay via our website www.axelhotels.com you'll obtain points that you can use to redeem different products and services.
How much are the points worth?
Your loyalty is rewarded. For each booking you make, you'll obtain points that you can use to redeem products and services:
€1 = 10 points
*The value of the points is the same, even if the currency changes.
The more bookings you make, the more points you accumulate!
How do I increase the level?
For each booking you make, you'll obtain points.
These points will continue to accumulate to level up:
- Curious: 0 – 29,999 points
- Lover: 30,000 – 79,999 points
- Devoted: 80,000 points or more
When do I receive my points?
You won't have to wait long. The day after checking out of the hotel you'll see the points you've obtained in the top menu of your “Axel and you” account.
When are points not accumulated?
You'll only obtain points for bookings made on axelhotels.com and completed at the hotel. You won't obtain any points for bookings made via other channels or if you don't show up at the hotel. You won't obtain any points for purchasing extra services or free products and services.
How do I redeem my points?
All you've got to do is sign in to Axel and You. In the “Privileges” section you'll see all the products and services that you can redeem for each destination and the number of points you need to redeem them.
Choose whichever one you like, click “redeem” and download the voucher. You'll then need to validate it at reception.
Do the points expire?
We don't want the flame of our relationship to go out, but we hope that you continue to enjoy all our benefits for a looong time.
Validity of points = 2 years.
Can I cancel my subscription?
Yes, whenever you want to, but it's likely you'll end up coming back.
If you want to do so, send an email to axelandyou@axelhotels.com